FAQ
Frequently Asked Questions
When will my order ship?
Please allow 5–7 business days for your order to be processed and shipped. During new releases, holidays, or high order volume, processing may take a little longer.
Once your order ships, you'll receive a confirmation email with tracking information.
Do you restock sold-out items?
Some pieces are limited releases and may never return. If an item is restocked, we'll announce it on our Instagram and website.
How can I track my order?
After your order ships, you'll receive an email containing your tracking number. Please allow up to 24 hours for tracking information to update.
Can I cancel or change my order?
If your order has not entered production or shipped, we'll do our best to help. Contact us as soon as possible after placing your order.
Once an order has shipped, we cannot guarantee cancellations or changes.
My package says delivered, but I didn't receive it.
Please check with your neighbors or local carrier first. If you still can't locate your package, contact us and we'll help you investigate.
Built From Dread is not responsible for packages lost or stolen after delivery has been confirmed by the shipping carrier.
What if I received the wrong item or a damaged item?
If your order arrives damaged or incorrect, contact us within 7 days of delivery with your order number and clear photos. We'll work to make it right.
How do your shirts fit?
Our garments are designed with their intended fit in mind. Please refer to the Size Guide before placing your order, as sizing may vary between products.
How can I contact you?
For any questions, please reach out through our Contact page or email us. We aim to respond within 1–2 business days.